Frequently Asked Questions

FlexiBake is an all-in-one ERP software solution designed specifically for food and beverage manufacturers. It covers recipe management, production planning, inventory control, sales orders, lot tracking, nutritional labeling, delivery management, and business intelligence — all in one cloud-based platform.

We offer a free personalized demo where our team walks you through FlexiBake with your specific use case. This gives you a much better understanding of how the software fits your business than a generic trial. Contact us to schedule yours.

Implementation timelines vary by plan and complexity. Our dedicated project managers work with you to create a tailored onboarding plan. Most businesses are up and running within weeks, not months.

Yes, FlexiBake is fully cloud-based. Access your data from anywhere, on any device, at any time. No hardware to install, no IT infrastructure to manage.

FlexiBake serves all food and beverage manufacturing sectors including bakeries, chocolate and confectionery, frozen foods, snacks, ice cream, coffee, dairy, pet food, and more.

FlexiBake offers 5 pricing tiers starting at $125/month for Nutritional analysis and labeling, up to custom Enterprise pricing for multi-facility operations. Visit our pricing page for detailed plan comparisons.

Yes, you can upgrade to a higher tier at any time. Your existing data and configuration will be preserved.

FlexiBake offers flexible subscription terms. Contact our sales team for specific contract details and available options.

The Online Ordering Portal and DSD Driver App may be billed separately as add-ons. Contact sales for details on pricing for these optional features.

FlexiBake integrates with QuickBooks, Sage, Xero, SPS Commerce, Microsoft Dynamics 365, and Restaurant365.

Yes, FlexiBake provides comprehensive nutritional analysis and label printing. Create FDA, CFIA, EU, and UK-compliant Nutrition Facts panels, ingredient statements, and allergen declarations with our drag-and-drop label designer.

Yes, FlexiBake offers full lot tracking from raw material receiving through production to finished goods delivery. Perform instant mock recalls in seconds, not hours — meeting FDA, CFIA, HACCP, FSMA, and SQF requirements.

Yes, our Online Ordering Portal allows your wholesale customers to place orders 24/7 through a branded, self-service portal. Orders flow directly into FlexiBake for production planning and fulfillment.

Yes, our Enterprise plan supports multi-facility operations with centralized management, inter-facility transfers, and consolidated reporting.

FlexiBake offers email and phone support during business hours (6am–6pm PST), with emergency weekend and after-hours support available. We also provide over 700 searchable help articles in our online knowledge base.

Yes, every new customer is assigned a dedicated project manager who provides comprehensive training tailored to your team and operations. We also offer ongoing training sessions as your needs evolve.

Existing customers can reach support via email at support@flexibake.com, by phone at 604-637-6528, or through our online Support Center at support.flexibake.com.